diff --git a/modules/web_shop_shopify/party.py b/modules/web_shop_shopify/party.py
index 53bb28c7ec..df70dd1ca6 100644
--- a/modules/web_shop_shopify/party.py
+++ b/modules/web_shop_shopify/party.py
@@ -29,7 +29,9 @@ class Party(IdentifiersMixin, metaclass=PoolMeta):
                 continue
             for contact_mechanism in contact_mechanisms:
                 if (contact_mechanism.type in types
-                        and contact_mechanism.value == value):
+                        and (contact_mechanism.value_compact
+                            == contact_mechanism.format_value_compact(
+                                value, contact_mechanism.type))):
                     break
             else:
                 contact_mechanisms.append(ContactMechanism(
diff --git a/modules/web_shop_shopify/sale.py b/modules/web_shop_shopify/sale.py
index 735a277326..fdac0ee5f6 100644
--- a/modules/web_shop_shopify/sale.py
+++ b/modules/web_shop_shopify/sale.py
@@ -112,7 +112,9 @@ class Sale(IdentifierMixin, metaclass=PoolMeta):
         if order.phone:
             for contact_mechanism in party.contact_mechanisms:
                 if (contact_mechanism.type in {'phone', 'mobile'}
-                        and contact_mechanism.value == order.phone):
+                        and (contact_mechanism.value_compact
+                            == contact_mechanism.format_value_compact(
+                                order.phone, contact_mechanism.type))):
                     break
             else:
                 contact_mechanism = ContactMechanism(
diff --git a/modules/web_shop_shopify/tests/scenario_web_shop_shopify.rst b/modules/web_shop_shopify/tests/scenario_web_shop_shopify.rst
index f7e5ddca84..d246b737f2 100644
--- a/modules/web_shop_shopify/tests/scenario_web_shop_shopify.rst
+++ b/modules/web_shop_shopify/tests/scenario_web_shop_shopify.rst
@@ -22,7 +22,7 @@ Imports::
     >>> from trytond.modules.company.tests.tools import create_company
     >>> from trytond.modules.web_shop_shopify.product import Template
     >>> from trytond.modules.web_shop_shopify.web import Shop
-    >>> from trytond.tests.tools import activate_modules, assertEqual
+    >>> from trytond.tests.tools import activate_modules, assertEqual, assertTrue
 
     >>> FETCH_SLEEP, MAX_SLEEP = 1, 10
 
@@ -434,6 +434,9 @@ Create an order on Shopify::
     >>> customer.email = (
     ...     ''.join(random.choice(string.ascii_letters) for _ in range(10))
     ...     + '@example.com')
+    >>> customer_phone = '+32-495-555-' + (
+    ...     ''.join(random.choice(string.digits) for _ in range(3)))
+    >>> customer.phone = customer_phone
     >>> customer.addresses = [{
     ...         'address1': "Street",
     ...         'city': "City",
@@ -507,6 +510,12 @@ Run fetch order::
     >>> assertEqual(sale.carrier, carrier)
     >>> sale.state
     'quotation'
+    >>> sale.party.name
+    'Customer'
+    >>> assertTrue(sale.party.email)
+    >>> assertEqual(sale.party.phone.replace(' ', ''), customer_phone.replace('-', ''))
+    >>> len(sale.party.contact_mechanisms)
+    2
 
 Capture full amount::
 
@@ -529,6 +538,8 @@ Capture full amount::
     'processing'
     >>> len(sale.invoices)
     0
+    >>> len(sale.party.contact_mechanisms)
+    2
 
 Make a partial shipment::