48 lines
1.6 KiB
ReStructuredText
48 lines
1.6 KiB
ReStructuredText
Sale Complaint Module
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#####################
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The sale_complaint module defines Complaint model.
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Complaint
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*********
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The complaint is mainly defined by a customer which complains about a sale or
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an invoice. Actions can be taken to solve the complaint. Here is the extensive
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list of the fields, most of them are optional:
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- Customer: The customer.
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- Address: The main address of the customer.
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- Date: The date the complaint is filled.
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- Number: The internal reference of the complaint (will be generated
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automatically on creation).
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- Reference: The optional external reference of the complaint.
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- Employee: The employee responsible of the complaint.
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- Type: The type of complaint
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- Origin: The original document for which the complaint if filled.
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- Company: The company against which the complaint is filled.
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- Description: The description of the complaint.
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- Actions: The actions to take to solve it.
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- State:
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- Draft
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- Waiting: The complaint is waiting for approval.
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- Approved: The complaint has been approved by a sale admin.
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- Rejected: The complaint has been rejected by a sale admin.
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- Done: The complaint's actions have been executed.
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- Cancelled
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Action
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******
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A complaint action defines an action to execute to solve the complaint.
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There are two types of action: *Create Sale Return* and *Create Credit Note*.
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When the origin of the complaint is a line, only this line will proceeded and
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it will be possible to define the quantity and the unit price otherwise it is
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the all document.
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Type
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****
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It defines the type of complaint per document: *Sale*, *Sale Line*, *Customer
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Invoice* and *Customer Invoice Line*.
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