43 lines
1.6 KiB
ReStructuredText
43 lines
1.6 KiB
ReStructuredText
.. _Cancelling sales:
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Cancelling sales
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================
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You can easily cancel `Sales <model-sale.sale>` that are not yet confirmed
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using the :guilabel:`Cancel` button.
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Confirmed sales cannot be cancelled, but you can put them back to a state
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where they can be cancelled.
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However, as soon as a confirmed sale starts to be processed it can no longer
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be cancelled.
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This may happen immediately when it is confirmed, or after a delay if one has
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been correctly `Configured <model-sale.configuration>`.
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Once a sale has started to be processed, to effectively cancel the sale,
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you must cancel its `Customer Shipments <stock:model-stock.shipment.out>` and
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`Invoices <account_invoice:model-account.invoice>`.
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Once you have done this you must
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`handle the exceptions <Handling shipment and invoice exceptions>` this
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generates, ensuring that none of the moves or invoices are selected for
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recreation.
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.. _Handling customer returns:
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Handling customer returns
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=========================
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Sometimes a customer may decide to return a `Sale <model-sale.sale>`, or part
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of a sale, to you.
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In Tryton this is represented by a sale that has negative quantities.
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One way of creating a customer return is to use the
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`Return Sale <wizard-sale.return_sale>` wizard.
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This creates a new draft sales return for the whole of the selected sale.
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If the customer has only returned part of the sale, then the sales return can
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be altered as required.
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When it gets processed it will automatically create
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`Credit Notes <account_invoice:model-account.invoice>` and
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`Customer Return Shipments <stock:model-stock.shipment.out.return>` where
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required.
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